Terms & Condition

We believe all prices are correct at time of publishing E & OE

  • VAT is charged at 20% on all goods and services including any delivery charges supplied in the UK
  • All prices are in Pounds Sterling
  • All goods will remain our property until full payment is received
  • For shipment outside the UK, additional charges apply.
  • Prices are subject to change without notice.
  • Specifications are subject to change without notice.

 

Refunds and Returning faulty goods

If you receive faulty goods and wish to return them, the Distance Selling Regulations are in addition to your other legal rights. So, if your goods are faulty and don’t do what they’re supposed to, or don’t match the description given, you have the same consumer rights under the Sale of Goods Acts you have when buying face to face. Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty.

We will accept returns for any unused and unopened items within a period of 7-days from when you have taken receipt of the goods. Anything after this time is deemed as a full and final sale.

Goods that you return must be in the original sealed packaging and in the same condition as originally supplied. Any returns which have been damaged, scratched, or used in anyway will not be accepted.
There will be a 20% restocking fee will be taken from the original value of sale, and you will be refunded the difference. Please note that refunds could take up to 14 days to clear.

Simply Channels Ltd will not responsible for the goods while in transit to us or the cost of postage to return the goods to us so please make sure you have taken all precautions to insure against this. We cannot be held liable for any loss or damage while in transit.

Any goods that are faulty must be returned, to Simply Channels at the following address – 78 Molyneux Street, Rochdale, England, OL12 6PZ.
Simply Channels Ltd will not accept goods that have clearly been used more than required to test their functionality. Any goods returned to us which are found to be in good working condition / failed due to lack of knowledge or because the goods have been used in an environment or manor without the proper protection Simply Channels Ltd will not be liable to issue a refund.

All returns must have the full details of your Purchase. Please make sure that your name, contact email, telephone number, order number and method of payment details are in your returns request. Please note we only cover faulty hardware. All goods sold come with a 30 day warranty period. If defective goods cannot be repaired a replace item will be issued.

Improper use of hardware that may result in local or international laws being broken, damage to you, your property or a third party,  will not be the responsibility of Simply Channels Ltd and therefore no liability will be accepted for any of these damages whatsoever (including without limitation, personal injury or damages relating to lost revenues or profits).

Privacy Policy

This privacy policy sets out how Smartrax uses and protects any information that you give Smartrax when you use this website. Smartrax is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Smartrax may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st November 2011.

What we collect

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How do we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How do we use cookies

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@smartrax.co

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 1-Park Street, U.K..

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.